Help

Shipping and returns

Every product is printed for you once you approve it. Here's what happens next.

  1. Design approved

    Confirmation by e-mail

  2. In production

    [confirmed production time]

  3. Shipped

    Tracking link by e-mail

  4. Delivered

    To the address of your choice

Times and costs

Zone Total time Cost
France métropolitaine, Allemagne, Italie [ ] days 5,90 € à 9,90 €
European Union [ ] days 6,90 € à 10,90 €
United Kingdom, Switzerland [ ] days Frais du devis accepté

Printed by a partner close to the delivery address, for a shorter journey. Customs duties outside the EU: [to be checked].

Returns

Personalised product

Made to your choices, it can't be exchanged or returned (article L221-28 of the French Consumer Code). Check the texts and size before you approve.

Damaged product or printing defect

  1. Take a photo of the product you received.
  2. Send it with your order number within [ ] days.
  3. We compare it with the approved preview and reprint if needed.
Report a problem

Track my order

The tracking link is in the shipping e-mail. Can't find it? Write to us.